Behavioral Health Program Manager

Title: Behavioral Health Program Manager
Reports to: Director of Primary Care
Status: Full Time
Location: Antioch and Richmond, CA
Compensation: $110,000 / year


Our Mission and Vision
The Brighter Beginnings mission is to "support healthy births and successful development of children by partnering with parents and helping to build strong communities". Our mission gains its strength from our core belief that "Every family matters, and every child deserves a happy, healthy future".

Our History
Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in resource-poor neighborhoods since 1984 when our work began in response to the alarming differences in mortality and illness rates among African American babies compared to other children.

Brighter Beginnings has grown into a respected and well-connected organization with locations in Oakland, Richmond, Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service professionals; in fact, many of our staff came to this work because of the challenges they faced in their own families.

Position Summary
The Behavioral Health Program Manager oversees the administrative work of assigned Mental Health Clinicians and MFT or MSW Social Work Interns as post-Master’s interns. Provides supervision and training, and assists with planning, organizing and coordinating activities of designated project(s) to ensure that goals and objectives of projects(s) are accomplished within quality assurance standards, prescribed time frame and funding parameters. In addition, the Behavioral Health Program Manager provides clinical services and caseload will vary depending the number of staff on the team. Provides overall management of the program, contract monitoring, and program development.  Upholds the mission of the organization by assuring the delivery of mental health services, provides patient satisfaction, and cost-effective while promoting a fiscally sound organization.

Qualifications
Required:

• LCSW or LMFT is required, with two years experience post licensure and eligible to supervise other Clinicians. Both education and experience must meet the following experience criteria:
• Demonstrated ability to keep accurate and complete charts, client records, required data forms and processes.
• Demonstrated ability to perform additional duties such as facilitating client support groups, individual or group counseling, child development activities and/or training.
• Demonstrated ability to represent the agency in a professional manner with collaborative groups. 
• At least 2 years of Clinical experience.

Preferred experience and skills:

• Experience in a supervisory role. 
• Experience using spreadsheets, EHR system, g-suite (google drive, word, sheets)

• Clinical experience with all ages
• Community mental health experience delivering services to those with moderate to severe symptoms
• Bilingual in Spanish

Responsibilities 

• Provide day-to-day administrative supervision to assigned staff in accordance with the organization’s policies and applicable laws for signature of delivered services. 
• Conduct the interviewing and hiring of mental health professionals. Provide training to new employees; plan assign and direct work appraisals/performance; reward and discipline employees; address complaints and resolve problems.
• Ensure that clinical services meet or exceed Medi-Cal requirements via quality assurance review for assessments and treatment plans, progress notes, dates, documentation, and billing which includes:
  • Weekly reviewing of all progress notes on our electronic health record (EHR) EClinicalWorks
  • Reviewing, training, oversight of Treatment Plans
  • Reviewing and tracking pertinent dates for required documentation
  • Reviewing and maintaining case assignments and billing in accordance with the County contract. 
• Coordinate clinical supervision for staff with appropriate licensed people when needed.
• Lead weekly Team meeting and group supervision for licensure hours with all direct service staff. 
• Attend county-wide meetings/trainings as indicated to stay current on the latest documentation standards and related contract requirements.
• Work collaboratively with other Directors and Managers to ensure success of agency programs.
• Attend Management Team Meetings.
• Manage HRSA requirements for the Behavioral health program requirements.
• Manage Audit activities and corrective action plans.
• Manage training activities for the program, including provision of direct training, and managing of bringing in outside trainers/trainings.
• Interface with County Contract Managers, and Quality Assurance staff and other county staff when needed. Attend all provider and collaborative meetings.
• Participate in the writing and creation of Requests For Proposals as needed to maintain and grow funding.
• Build collaborative relationships with counterparts at similar agencies.
• Provide Mental Health consultation to other programs within Brighter Beginnings when needed.
• Manage contract utilization on a monthly basis and provide supervision to clinical staff around billing. Create Performance Improvement Plans when performance is below expectations.

Quality of Care:

• Ensures staff in the Behavioral Health Department receive best practice updates.
• Review any medical records as requested by providers for quality care and treatment issues. 
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Will report concerns regarding quality assurance or practice issues to CEO, Medical Director, and other managers.
• Establish and maintain understanding and cooperation with local organizations toward effective community health.
• Maintain an average schedule of 6-8 patients per day (This may vary depending on team size.)

Guidelines and Productivity Standards:

• Coordinates with management for office coverage.
• Participate in quarterly clinical chart review studies in order to enhance patient outcomes. 
• Provide direct leadership for Quality Assurance, Utilization Review and Advisory Committees.

Administrative:

• Work in coordination with the CEO and management in planning programs and administering the clinics.
• Review and collaborate on all practice protocols for Behavioral Health and clinic policies and procedures.
• Plan and conduct in-service training programs for staff.
• Participate in board meetings, staff meetings, planning meetings and other meetings, as needed.

Fiscal Soundness:

• Assess productivity standards in collaboration with the CEO, CFO, and other management.
• Interfaces with administrative staff concerning the creation and dissemination of Behavioral Health productivity reports at least quarterly, addressing deficits.
• Ensures staff are adequately trained on billing and coding procedures, assessed and updated at least twice yearly.

Supervisory Responsibilities

Requirements as determined by the Board of Behavioral Sciences to supervise assigned staff such as Behavioral Health Clinicians, Behavioral Health Clinicians, MSW or MFT interns.

Special ADA Requirements

Brighter Beginnings is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.  

1. For the purposes of ADA, the “Responsibilities” and “Qualifications” are essential job functions. 
2. Work is normally performed in a typical interior/clinic work environment, with typical office noise and other disruption. 
3. Limited physical effort is required.
4. Both standing and sitting are required, with half of the job time spent sitting.  Approximately three-quarters of the time is spent using a computer keyboard.
5. Various types of equipment/supplies are used to accomplish the job requirements and include, but are not limited to medical equipment, pens, pencils, calculators, computer keyboards, telephone, printers, etc.
6. Required to drive to other work sites for meetings, conferences, etc.

Benefits
We are proud to offer competitive wages and benefits to our employees. Please feel free to inquire during the interview process. As a summary, we offer full-time employees:

• 100% employer-paid health, dental, vision, life and disability insurance!
• Competitive wages and a friendly environment
• Two weeks of vacation (increase after 1 year of employment)
• 13 paid holidays
• Sick leave accrual
• Optional employee-paid dependent health coverage
• 403b retirement account with matching
• Flexible Spending Account (FSA)
• Employee Assistant Program (EAP)

For this position we also provide a stipend for credentialing and ECU’s.  Hybrid work might be available after training period is completed.  We are a HRSA approved site and loan repayment programs are available.  Please click here for more information: https://nhsc.hrsa.gov/loan-repayment/nhsc-all-loan-repayment-programs-comparison

Brighter Beginnings is an Equal Opportunity Employer committed to diversity and inclusion. At Brighter Beginnings, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.

If you require alternative methods of application or screening, you must approach the employer directly.

All applicants that are offered a conditional offer of employment will need to complete a background check. For positions with client/patient contact, you must have a TB clearance and a physical assessment by a physician of your ability to complete job duties. Additional requirements are an immunization records (including MMR, Hep B, Varicella, TDAP, Covid-19). All positions require applicants to have a valid California driver’s license, be listed under car insurance as a driver, and a clean driving record (as defined by our insurance carrier).